Frequently Asked Questions
Family FAQ
Does my child need a special diagnosis to use Care Connect services?
Absolutely not! While we are Autism-friendly and our providers are experienced in special needs care, everyone is welcome to the Care Connect community; everyone deserves access to qualified care.
Do I get to choose my provider or will I get randomly assigned to one?
You have the choice! We believe families should have all the say in who they trust with their children. As a Care Connect member, you will be able to browse through our providers to see their qualifications and availability before reaching out.
When I choose a provider, do I pay for their services through the Care Connect website?
No, you will not pay the Care Connect Providers through our website. While Care Connect focuses on connecting families with specialized providers, we do not employ any family care providers.
What are the membership fees? Is that how I pay for services?
The Parent Membership Fee is a one-time payment that secures a lifetime membership with Care Connect. Your Care Connect membership is what provides you access to browse and connect with providers (caregivers, community support, etc.). This one-time membership fee is separate from what you would pay providers directly for their family care services.
How do I pay my provider for services?
Payment for family care services (caretaking, community support, etc.) is between the family and the provider. Care Connect focuses on connecting families with specialized providers and community resources to help you thrive and live happy, functional lives. We do not employ any family care providers.
Are recurring services available or just one-time services?
Each family and each provider has the option to schedule services in a way that works best for them. Everything is available as long as it works with the family and provider’s schedule. That could mean a one-time service, bi-weekly, every 3rd Thursday afternoon, etc.
Does Care Connect provide ABA therapy?
No, Care Connect does not provide ABA therapy services. However, we are happy to recommend the following reputable ABA providers:
Positive Behavior Supports, Corp – Team PBS offers person-centered ABA therapy to help individuals and their families do more activities, go more places, and achieve more goals. We provide the highest standard of care for the client in home, school, and community settings.
Paloma Academy – Paloma Academy is a private primary school that offers behavioral and educational support programs for children ages 2-9.
My child qualifies for ABA services. Can their RBT or BCBA also serve as my Care Connect Provider?
No. Per the BACB Ethics Code for RBTs (1.10) and Behavior Analysts (1.06), providers must avoid multiple relationships with clients. As such, providers may not offer childcare services to individuals currently receiving ABA services from them.
Provider FAQ
What is the Provider Membership Fee for?
The Provider Membership fee allows you to be featured as a family care provider on Care Connect’s exclusive network. This is how we promote your services to families in Brevard County and helps get your name out into the community! The membership fees depend on the plan you choose — browse our monthly plans and discounted annual plan here.
How do I get paid for providing family services? Will I receive a W-2?
Care Connect serves as a connection service, not as an employer. As such, no W-2 form is necessary. You will receive payment directly from the families you provide services for. The employment relationship is between the provider and the family only.
Do I get to choose who I provide services to or am I randomly assigned to a family?
As a family care provider through Care Connect, you are free to accept or reject any inquiries from families that reach out to your for services. All Care Connect services are at-will and up to the family and provider’s discretion.
Do I need to sign a contract with Care Connect once my Provider Application is accepted?
No contract is required! After your application is approved and you pay the Provider Membership fee, you’re free to offer services to families through Care Connect while maintaining the flexibility to work with other platforms or clients. Care Connect prioritizes options and accessibility, not restrictions.